Satisfaction Shopping Guarantee 滿意購物保障

滿意購物保障 

*只適用於網上訂購*  

  •      我們從顧客角度出發，提供滿意購物保障︰「7天無條件退貨」。 
  •      顧客收到貨品，如感到貨品未能達到滿意程度，則可無條件退貨，取回100%貨款。 

退貨 

  1. 所有產品必須未經使用。如產品塑膠封條被拆除，一律不接受退貨。 
  2. 退回貨品必須保留基本包裝，衣服放回包裝袋，連包裝盒一併退回。 
  3. 顧客必須於收貨後7天內，以WhatsApp發訊至+852 9745 0663通知退貨 (7天由順豐速遞簽收時間開始計算，逾期通知，恕不受理。) 
  4. WhatsApp通知內容包括貨品照片、訂單編號、退貨人之消費帳號 
  5. 貨品必須於收貨後7天內以順豐速遞或直接交回本店 (地址︰中環卑利街 63-63A地下B1舖 M shop)，並以WhatsApp發訊至+852 9745 0663通知本店順豐單號及訂單編號。請留意︰顧客須自行承擔退貨運費。

更換尺寸

 

  • 如顧客更換貨品尺碼，程序同上。再次寄送貨品之運費，由本店支付。

退款 

  • 本店收到退回貨品後，查實無人為污漬或損毀，將於七個工作天內退回貨款到顧客消費帳戶，本店將以WhatsApp通知顧客。 
  • 如有任何查詢，歡迎WhatsApp到+852 9745 0663。 
  • 以上條款只適用於網上訂購，如有任何爭議，本店保留最終決定權。 
 

 

Satisfaction Shopping Guarantee 

*applicable in online stores only* 

  • We put ourselves in customers’ shoes by providing a satisfaction shopping guarantee: "7-day unconditional returns".
  •  If you are not satisfied after receiving the goods, you can return the item and get full refund.  

Returns 

  1. All products must be unused. If the plastic seal of the product is removed, returns cannot be accepted. 
  2. The basic packaging should come with the returned goods, whereas the clothes are returned in packaging bag and box altogether. 
  3. Within 7 days from delivery, please notify us about the return through WhatsApp message to +852 9745 0663. (7 days are counted based on the delivery time, your receipt time recorded by SF Express. Late application will not be entertained.) 
  4. Please send us product photos, purchase order number, and your payment account number via WhatsApp +852 9745 0663.  
  5. Within 7 days from delivery, the goods must be delivered by SF Express or returned directly to our store (Address: Shop B1, Ground Floor, 63-63A Peel Street, Central; Attention: M shop).And meanwhile, please send us a WhatsApp message to +852 9745 0663, tell us the SF Express tracking number and purchase order number. Please note: customer have to bear the transport cost of return.

Size Change 

  • If you want to change the size, please apply the same returning procedures as above. The shipping cost of re-sending the product will be borne by our shop. 

Refund 

  •  Upon receipt of the returned product, our shop shall trace any signs of stains or damages on it. Within 7 working days, the payment shall be made to the customer's account and the shop will notify the customer by WhatsApp message. 
  •  If you have any inquiries, send us a message via WhatsApp +852 9745 0663 for follow-up. 
  •  The above terms apply to online ordering only. If there is any dispute, our shop reserves the right to make the final decision.